At Pettoyshome.com, we know how exciting it is to receive something new for your pet. This Shipping Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect.
We currently ship only within the United States.
All orders are processed within 1–2 business days after payment is confirmed.
During high-volume sales periods, promotions, or U.S. holidays, processing may take up to 5–7 business days.
Processing hours
Monday – Friday
10:00 AM – 6:00 PM (EST)
Orders placed after 6:00 PM (EST) will be processed the next business day.
Orders placed after 6:00 PM on Friday will be processed the following Monday (excluding holidays).
If your order has not been processed within the expected time, please contact us at:
📧 contact@pettoyshome.com
We ship all orders using DHL Express.
Once your order ships, you will receive an email with your tracking number.
| Destination | Shipping Method | Estimated Transit Time |
|---|---|---|
| United States | DHL Express | 3–5 business days |
Delivery time starts after the order has been processed.
During peak seasons or weather delays, delivery may take longer.
| Order Amount | Shipping Cost |
|---|---|
| Orders under $200 | $15 |
| Orders over $200 | Free Shipping |
All orders ship from our U.S. fulfillment center:
10399 Virgil H Goode Hwy
Rocky Mount, VA 24151-3369
United States
Please make sure your shipping address, phone number, and email are correct before placing your order.
Once an order has been shipped, we cannot change the delivery address.
If your order has not arrived within 9 business days after shipment, or your tracking shows a problem, please contact us at:
📧 contact@pettoyshome.com
We will investigate with the carrier and arrange a replacement or refund if necessary.
If your package arrives damaged:
Please take photos of the package and product.
Contact us within 48 hours at contact@pettoyshome.com.
We will arrange a replacement or refund after verification.
We do not charge sales tax at checkout unless required by law.
If any import or local tax applies, it is the customer’s responsibility.
We’re here to help.
📧 Email: contact@pettoyshome.com
📞 Phone: +1 (650) 314-5163
Support Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)
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