Last Updated: October 13, 2025
Pettoyshome (“we,” “us,” or “our”) operates this website and online store (the “Services”) to provide pet products and related services to our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.pettoyshome.com.
By using our Services, you agree to the collection and use of information as described in this Privacy Policy.
We collect personal information that helps us provide and improve our services, including:
Name
Billing and shipping address
Email address
Phone number
Payment and transaction details
Account login information (if you create an account)
Messages you send to customer service
When you visit our site, we may collect:
IP address
Device and browser information
Pages viewed and actions taken
Cookies and similar technologies
We also receive limited information from payment processors, shipping partners, and our website platform (Shopline) to complete your orders and operate our store.
We use your personal information to:
Process and fulfill orders
Deliver products and manage returns or exchanges
Provide customer support
Communicate order updates
Improve our website and services
Prevent fraud and unauthorized activity
Send promotional or service-related emails (you may opt out)
We do not sell your personal data.
We may share your information only when necessary with:
Shopline (our website platform)
Payment processors (to complete transactions)
Shipping carriers (to deliver your orders)
Customer support and IT service providers
Advertising partners (for site-related marketing, when permitted by law)
All partners are required to keep your data secure and confidential.
We use cookies to:
Remember your shopping cart
Understand site traffic
Improve performance
Support advertising
You can disable cookies in your browser, but some features may not work properly.
Depending on where you live, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Receive a copy of your data
Opt out of marketing emails
To make a request, email contact@pettoyshome.com.
We use industry-standard security measures to protect your data. However, no online system can be 100% secure, so we cannot guarantee absolute security.
We keep your personal information only as long as needed to:
Fulfill orders
Meet legal requirements
Provide customer support
Resolve disputes
Our website may contain links to other sites. We are not responsible for their privacy practices.
Pettoyshome does not knowingly collect personal information from children under 13. If a child has provided data, a parent or guardian may request deletion.
Your data may be processed outside your country through Shopline and service partners. We use legal safeguards to protect your information.
We may update this policy at any time. The latest version will always be posted on our website.
If you have questions or privacy requests, contact us:
Pettoyshome
Phone: +1 650 314 5163
Email: contact@pettoyshome.com
Business Hours: Monday–Friday, 10:00 AM – 6:00 PM (EST)
Address: 10399 Virgil H Goode Hwy, Rocky Mount, VA 24151, USA
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