At Pettoyshome, we want you and your pet to be happy with every purchase. If something isn’t right, we’re here to help with a fair and simple return or exchange process.
You may request a return within 14 calendar days of receiving your order.
Returned items must meet all of the following conditions:
The product must be in unused or lightly used condition
The item must be clean, undamaged, and in resalable condition
All original packaging, accessories, gifts, and return label must be included
The return request must be submitted within 14 days of delivery
We cannot accept returns for items that are heavily used, damaged by the customer, or missing parts.
To start a return or exchange:
Email contact@pettoyshome.com within 14 days of delivery
Include your order number and the reason for your request
We will confirm your request and provide next steps
You may also submit a return or exchange request through your order details page if available.
Use the return label included in your original package
Pack the item in its original packaging, including any free gifts
Ship the return to:
Pettoyshome
10399 Virgil H Goode Hwy
Rocky Mount, Virginia, 24151-3369
Email your tracking number to contact@pettoyshome.com
Once we receive your return, we will process it within 1–2 business days.
Monday–Friday
10:00 AM – 6:00 PM (EST)
Requests submitted after 6:00 PM EST will be processed the next business day.
We do not process returns on weekends or holidays.
Refunds are issued to the original payment method
Refunds are processed within 1–2 business days after we receive your return
Your bank or PayPal may take additional time to post the refund
| Reason for Return | Who Pays Return Shipping |
|---|---|
| Defective, damaged, or missing items | Pettoyshome |
| Wrong item received | Pettoyshome |
| Customer preference (style, color, changed mind, etc.) | Customer |
Orders may be canceled within 30 minutes of placement if they have not yet entered processing.
Once an order has been packed or shipped, it cannot be canceled.
Canceled orders are refunded to the original payment method within 1–2 business days.
You may request an exchange within 14 days of delivery.
Items must meet the same return conditions
You must return the original item before the replacement is shipped
Exchange shipping fees
If the exchange is due to a defect, damage, or our error — Pettoyshome pays
If the exchange is for personal preference — customer pays
If you have any questions about returns, refunds, or exchanges, please contact us:
Email: contact@pettoyshome.com
Phone: +16503145163
Response Time: Within 1 business day
Thank you for shopping with Pettoyshome. We’re here to make sure you and your pet have a smooth and positive experience.
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